Due to current events, and depending on your location, shipping delays may occur. Delivery times are affected by a number of variables, which may lead to a delay in shipment, like local restrictions, custom office closures, reduced staff and limited access to shipping materials, etc.
Please know that we’ll do our very best to make sure that your order is delivered as fast and securely as possible. And do not hesitate to reach out to us to clarify any questions you may have regarding this topic, we’re always happy to help.
How do I track my order?
Tracking information is sent to your email address once your order has been dispatched. The majority of all orders will be delivered within 10-14 days of purchase. Transit time for international shipments is 5-7 business. If there are any changes or delays, we will be sure to let you know.
Is it safe to ship original paintings?
Mario’s original paintings are shipped in sturdy MDF crates, built for shipping art all around the world, and delivered directly to your door by DHL Express. Each crate will contain packaging materials that meet our strict guidelines to keep the artwork firmly in place during its journey, and will be tightly sealed together.
And of course, we’ll be in contact and keep you posted every step of the way.
IMPORTANT: we are not liable for import duties and taxes.
My artwork arrived damaged / was stolen. Can you help?
Our shipments are packaged by skilled professionals who are experienced in fine art packing and freight. Mario personally oversees every crate that leaves the studio, making sure each painting is safely packed and ready to travel the globe.
Upon receiving an order, we ask that you always inspect the crate / package, before opening it. If you see any damage that you suspect may have compromised the goods inside, make sure you photograph it prior to opening the package. If your artwork has arrived damaged, please provide adequate details and images.
If your package is marked “Delivered” on the tracking platform but is nowhere to be found, please first check your confirmation email to ensure that you provided the correct shipping address. If you believe the order to have been stolen, please provide evidence of the matter.
In both cases, we will work with the proper authorities, presenting the evidences you gathered, to attain accountability and consequent reimbursements. Please bear with us and remember that we have no control over the treatment of your package during transit; it’s just as upsetting for us to see potential damaged pieces as it is for you to receive them.
Taxes and import fees
Mario Henrique is an artist based in Cascais, Portugal, and is not liable for import taxes, fees or customs duties on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals or prints.