Refund policy
First of all, we are committed to ensuring the 100% satisfaction of our collectors. If there is an issue with your order, please visit our contact page so we can find a solution together.
Upon receiving your original painting, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. We also require all returned artwork to be shipped out within three (3) days after confirming with us that the work will be returned.
Please note that if you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will not be eligible for a refund.
You may return any original artwork provided that it is shipped back to its origin in the exact same condition and packaging. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar packaging materials to send the artwork back safely to us.
Once we receive the item and make sure that it’s undamaged, we’ll promptly issue your refund.
—> Open Edition prints are NOT eligible for return.